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Service is the core of what we do at FST. Whether before the purchase, for expansions, special requests or even acute malfunctions in operation, our specialists are always there for you. We make sure that our customers get the help and support they need.

Our motto: Listen. Understand. Act.

Our company motto is "Listen. Understand. Act." When a customer approaches us with a request or a problem, we take our time to listen and to appreciate their situation. We want to understand the context of the issue so we can give customers the solution they need, as soon as possible. We include customers in the process and we work together as a team.

FST GmbH offers a wide range of services, spare parts, accessories and retrofit solutions for many different products around compressed air applications, filtration and separation technology.

High availability in the event of incidents

In the event of a technical malfunction, our experts are on hand to offer advice and assistance. FST customers appreciate our reliability and availability. When service technicians call us with an acute malfunction, they need information or solutions – preferably immediately. We can normally help them over the phone.

Comprehensive purchasing advice

We are particularly proud of our comprehensive and technically detailed advice. Our competent employees in engineering and sales bring with them the knowledge they have built up through many years of experience in the industry. This enables us to carry out complex projects requiring a high level of consultation. We provide technically founded reasons for purchase recommendations, and we prepare quotations promptly and individually.

Maintenance and service world-wide

For maintenance or commissioning of new FST systems,  our qualified service technicians travel to the customer. They carry out the required work on the system directly on site – in Germany and worldwide.

Practice-oriented compressed air training

Compressed air applications are usually complex, but the necessary specialist knowledge is hard to acquire. For this reason, we offer product and service training for our customers: On one or more training days, our product managers address individual information needs, provide training on selected products and thus impart valuable know-how.

Whether at the distributor's, customer's or at our company in Essen-Kettwig: Our training courses do not stop at theory. We attach great importance to the practical knowledge that makes everyday work easier. In our spacious conference rooms as well as in the technical centre, trainees have numerous opportunities to get hands-on experience. Of course, we visit customers worldwide and also conduct training courses on site.

Special requests? We fulfil them!

For us, excellent service includes the ability to manufacture compressed air applications and systems for unusual requirements. Special system engineering is one of our great strengths. Our imagination is limited only by physics.

Comprehensive accessories & upgrades

We offer optional accessories and products that provide compressed air systems with extra functions and improvements.

For example, our SP-ESH420 dew point sensor measures the pressure dew point and adjusts the cycle times so that the compressed air has the required dryness. With this retrofit solution, customers sometimes save considerable energy costs. In addition to changeover controls, start-up devices are also popular accessories.

Long-term availability of spare parts

We offer numerous spare parts. As standard, we sell these in the form of service kits. These kits can be assigned to a compatible dryer type by their match code. Their contents are perfectly matched to these products and their maintenance cycles.

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